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Fortinet FortiManager-3900E FortiCare Support Contract (End of Sale/Life)

1 year term

Product information "Fortinet FortiManager-3900E FortiCare Support Contract (End of Sale/Life)"

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Please note that only 1-year licence extensions are still possible for this product. If you intend to extend the device longer than 1 year, multiple 1-year licences can be stacked until end-of-life (3 years = 3x 1 year). Currently, the device is still in the end-of-sale cycle, but will soon go end-of-life, where trade-up or licence extensions will no longer be possible.

We are happy to offer you a trade-up before the end-of-life. You can contact us either by telephone at +49 (0)228 338889-0 or by e-mail at info@enbitcon.de.

Caution! Please refer to the Fortinet Continous Service policy for license renewals if your license is about to expire or has already expired!

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.

With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.

FortiCare Essential

FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.

FortiCare Elite

FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.


FortiCare Included Features Per-device Service Optionen




Hardware replacement (RMA)

Return and replacement only Extended replacement (PRMA available) Extended replacement (PRMA available)

Web Support

Telephone Support


Firmware Updates

Asset Management Portal

Response time (critical issue)

Next business day One hour 15 minutes

Response time (non critical issue)

Next business day Next business day 2 hours

Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months)

- -

Portal for device insights and monitoring

(FortiCare Elite-Portal)

- -


FortiCare Support offers you the following benefits:

  • Phone, chat and ticket support
    Contact Fortinet customer support any time of the day or night. You'll receive timely feedback from Fortinet experts who will work with you to resolve any issues or clarify technical details.

  • Firmware-Updates
    Install firmware updates either directly from your Fortinet appliance or from the support portal. There, you can simply download a firmware image and install it on your Fortinet appliance, even if it is not connected to the Internet at the time.

  • Advance Exchange
    In the unlikely event of a hardware defect, a replacement appliance will be sent to you immediately once an RMA ticket has been approved by Fortinet. With FortiCare Premium & FortiCare Elite, there is no need to send in the defective appliance in advance.

Advance Exchange In the unlikely event of a hardware defect, a replacement appliance will be sent to you immediately once an RMA ticket has been approved by Fortinet. With FortiCare Premium & FortiCare Elite, there is no need to return the defective appliShould the scope of FortiCare support not be enough for you, Fortinet is also happy to offer shorter RMA times upon customer request. In this case, it is possible to receive the replacement device guaranteed by the next day, or even within the next few hours. Up to 4 hours can be agreed between ticket creation and replacement. However, this requires Fortinet to check whether delivery can be made to your location within the desired time. In addition, a Fortinet technician can also install the replacement device at your site without sending it in advance.

Fortinet FortiManager-3900E FortiCare Support Contract (End of Sale/Life) Product information

Term: 1 Year

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Please note that there are currently delivery problems with all hardware products and the exact delivery date may not be accurate.

If the product is not marked as "available", you will receive more information about the availability of your desired components on request.

Questions to the product?

Get free advice now! +49 (0)228-338889-0
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Your price

only €50,185.13*

Gross price: €59,720.30
Product number: FC-10-M3900-247-02-12
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