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Fortinet End-of-Sale Products
The Fortinet devices listed here are no longer available as new units, but they are still widely used in many organizations. For these models, we offer suitable licenses and services to keep your existing infrastructure reliably protected and regularly supplied with the latest security updates.
Please note: For new projects, we recommend the current FortiSwitch products. We are happy to support you both with license renewals for your existing devices and with selecting and migrating to the appropriate successor series.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
The FortiSwitch Rugged FSR-124D switch offers all the performance and security features of the proven FortiSwitch range. However, the unit is additionally reinforced, making it ideal for operation in outdoor environments.
The FortiSwitch Rugged is generally very resilient, robust and can withstand severe temperature fluctuations. It ensures the integrity and performance of mission-critical networks in even the most challenging environments.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
