The FortiSwitch makes it even easier to connect and protect your network

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-448E is a Layer 3 switch with 48x GE RJ45 and 4x 10GE SFP+ ports. Additionally there are variants with PoE. The FortiSwitch 448E-POE delivers a PoE budget of up to 421 watts on 48 ports, the FortiSwitch 448E-FPOE up to 772 watts on 48 ports. The switch is suitable for medium to large sites and extensions. Please be sure to order the correct variant when making your selection.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium-sized businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-448E is a Layer 3 switch with 48x GE RJ45 and 4x 10GE SFP+ ports. Additionally there are variants with PoE. The FortiSwitch 448E-POE delivers a PoE budget of up to 421 watts on 48 ports, the FortiSwitch 448E-FPOE up to 772 watts on 48 ports. The switch is suitable for medium to large sites and extensions. Please be sure to order the correct variant when making your selection.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium-sized businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-524D is a Layer 3 switch with 24x GE RJ45 ports. It also has 4x 10 GE SFP+ and 2x 40GE QSFP+ ports. Additionally there is a variant with PoE. The FortiSwitch 524D-FPOE delivers a PoE budget of up to 400 watts on 24 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-524D is a Layer 3 switch with 24x GE RJ45 ports. It also has 4x 10 GE SFP+ and 2x 40GE QSFP+ ports. Additionally there is a variant with PoE. The FortiSwitch 524D-FPOE delivers a PoE budget of up to 400 watts on 24 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-548D is a Layer 3 switch with 48x GE RJ45 ports. It also has 4x 10 GE SFP+ and 2x 40GE QSFP+ ports. Additionally there is a variant with PoE. The FortiSwitch 548D-FPOE delivers a PoE budget of up to 400 watts on 24 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-548D is a Layer 3 switch with 48x GE RJ45 ports. It also has 4x 10 GE SFP+ and 2x 40GE QSFP+ ports. Additionally there is a variant with PoE. The FortiSwitch 548D-FPOE delivers a PoE budget of up to 400 watts on 24 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-624F is a Layer 3 switch with 24x 1/2.5/5GE RJ45 ports. It also has 4x 10/25GE SFP+/SFP28 ports. There is also a variant with PoE. The FortiSwitch 624F-FPOE delivers a PoE budget of up to 1440 watts on 24 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-648F is a Layer 3 switch with 32x 1/2.5GE and 16x 1/2.5/5GE RJ45 ports. It also has 8x 10/25GE SFP+/SFP28 ports. There is also a variant with PoE. The FortiSwitch 648F-FPOE delivers a PoE budget of up to 1800 watts on 48 ports.
The switch is suitable for medium to large sites.
Please make sure to order the right variant when selecting.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

The FortiSwitch-M426E-FPOE is a Layer 3 switch with 16x GE RJ45, as well as 8x 2.5GE RJ45 ports. Additionally 4x 10GE SFP+ ports are available. The FortiSwitch-M426E-FPOE delivers a PoE budget of up to 420 watts on 24 ports. In doing so, the 2.5GE ports can provide UPOE at up to 60 watts per port.
The switch is well suited for demanding WLAN environments where high speeds and PoE standards are required.

FortiSwitch Secure Access Switches provide a simple and scalable Ethernet solution with outstanding security, performance and manageability for small and medium-sized businesses, distributed enterprises and branch offices. FortiSwitch Secure Access Switches are tightly integrated with the FortiGate® Network Security Platform and can be managed directly through the familiar FortiGate interface. This centralized management provides complete visibility and control of all users and devices on the network, regardless of how they connect.

Security Fabric Integration

Reduces complexity and lowers management costs with network security features managed through FortiGate from a single console. This integration allows all users to be authenticated through the same user database, regardless of whether they connect to the wired or wireless network, including temporary guest users. In addition, the same security policy can apply to a user or device regardless of how or where they connect to the network.

Simplifying network deployment

Power over Ethernet (PoE) capability in some models enables easy installation of wireless access points and IP phones on the network

Benefits:

• Standalone or Integrated FortiLink deployment option
• On premise and cloudbased management options
• Zero-touch deployment
• Entry level network access control at no cost
• Role and device-based access control and policy enforcement
• Dynamic segmentation and Micro Segmentation
• Secure access service edge (SASE) support
• Up to 48 access ports in a compact 1 RU form factor
• Stacking up to 300 switches per FortiGate
• Stacking up to 300 switches per FortiGate

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.

FortiCare Premium Support

FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.

With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.

On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.

FortiCare Elite

FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.