fast international shipping
ISO 9001/27001 Corporate certification
Manufacturer certified experts for your project
Fortinet FortiSwitch FPOE - FortiCare Support Contract
5 Jahre Laufzeit
Product information "Fortinet FortiSwitch FPOE - FortiCare Support Contract"
Caution! Please refer to the Fortinet Continous Service policy for license renewals if your license is about to expire or has already expired!
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. Therefore, FortiCare Premium is suitable for devices that require a response within one hour for both critical and non-critical issues 24x7x365.
With FortiCare Premium Support, you receive first-class manufacturer support for your Fortinet solutions. An active FortiCare license allows you to install firmware updates for your Fortinet appliance directly via the device. Fortinet offers technical support and RMA services (Return Merchandise Authorization) based on devices for 24/7 support and prompt problem resolution. The FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve various cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance according to your business requirements.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of each license are listed in the following table.
FortiCare Elite
FortiCare Elite services offer advanced service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the resolution process. This option also includes extended End-of-Engineering-Support (EoEs) for 18 months for added flexibility, and access to the new FortiCare Elite portal. This intuitive portal provides a unified view of device and security status.
| FortiCare Included Features | Per-device Service Options | |
|---|---|---|
| FortiCare | FortiCare | |
| Hardware Replacement (RMA) | Extended Replacement (PRMA available) | Extended Replacement (PRMA available) |
| Web Support | ✓ | ✓ |
| Phone Support | ✓ | ✓ |
| Firmware Updates | ✓ | ✓ |
| Asset Management Portal | ✓ | ✓ |
| Response Time (critical issue) | One Hour | 15 Minutes |
| Response Time (non-critical issue) | Next Business Day | 2 Business Hours |
| Extended End-of-Engineering Support (E-EoES) for Long Term Supported Firmware (LTS of 18 months) | - | ✓ |
| Device Insights and Monitoring Portal | - | ✓ |
Fortinet FortiSwitch FPOE - FortiCare Support Contract Product information
| Term: | 5 Years |
|---|
Your benefits: |  | |
 | Reliability | |
| Expert advice | |
| Transparency | |
Get free advice now! | ||
 | +49 228 - 33 88 89 0 |  |
 | info@enbitcon.de | |
| Monday- Friday from 8:30 - to 17:00 | ||
only €586.98*
| Gross price: | €698.51 |
| Product number: | FC-10-M10GF-247-02-60 |
- Available in 3 days, delivery time 1-3 days
Please select your desired variant by clicking on the button below to display the respective product information.
Directly order accessories
Questions to the product?
From the 1st order - purchase on invoice
Thanks to SSL Encryption
+49 228 - 338889-0
Both our consultants and our technicians are certified by the manufacturer.
Our company is certified according to ISO 9001. This guarantees, among other things, a smooth process.
Our company is certified according to ISO 27001. Among other things, this guarantees secure handling of your data.