Stormshield SN2200 Premium UTM Security Pack

The Stormshield UTM Premium Support is designed for organizations that expect more than just basic protection for their networks. This support package builds on the contents of Essential Support and adds enhanced assistance, prioritized handling, and extended update services. The goal is to minimize downtime, close security gaps faster, and ensure continuous availability.

With Premium Support, you benefit from faster response times since your requests are handled with priority. You also gain access to extended update services: in addition to firmware and IPS updates, antivirus, URL, and antispam databases are updated continuously. This ensures that your system remains not only stable but also fully protected against an ever-growing spectrum of cyber threats.

For organizations with business-critical infrastructures, Premium Support is the right choice. It ensures that your Stormshield appliance remains efficient, secure, and available at all times – allowing you to focus entirely on your core business.

Scope of services / License contents

• Extended updates: Firmware, IPS, antivirus, URL, and antispam updates included
• Prioritized technical support: Faster handling of requests by Stormshield experts
• Security research: Continuous threat analysis and proactive evolution of protection mechanisms
• Extended support hours: Assistance available beyond standard business hours
• Standard hardware warranty: Coverage in case of hardware defects with replacement according to manufacturer’s conditions

Premium Support is the ideal solution for organizations with higher requirements. It combines comprehensive update services with faster, prioritized support, ensuring maximum security and availability in daily operations.