Standard

Included in the purchase price

Enhanced

Included in all bundles

Enhanced +
Support By phone and e-mail 90 days
(Business hours only)		 Included
(24x7)		 VIP access
(24x7)
Security Updates & Patches Over the lifetime of the product Included in active
Software Subscription		 Included in active
Software Subscription		 Included in active
Software Subscription
Software Feature Updates & Upgrades (Access Points sold separately) 90 days included Included Included
Advice & Consulting Remote advice on your firewall configuration and
security by a Sophos senior technical support engineer		     Included
(up to 4 hours)
Warranty and advance replacement service For all software/hardware appliances 1 Jahr
(Return/Replace)		 Advance exchange Advance exchange
Technical Account Manager Personal contact in technical support   Optional (surcharge) Optional (surcharge)