The managed services of EnBITCon at a glance
Get a direct overview of our managed services for your company here.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
The FortiGate / FortiWiFi 30E series is a compact, cost-effective all-in-one security appliance. The series is ideally suited for small businesses, remote, small branch and customer premise equipment (CPE) and small retail outlets. These appliances provide you with network security, connectivity and performance at an attractive entry-level price within the context of these applications.
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The FortiGate / FortiWiFi 30E series is a compact, cost-effective all-in-one security appliance. The series is ideally suited for small businesses, remote, small branch and customer premise equipment (CPE) and small retail outlets. These appliances provide you with network security, connectivity and performance at an attractive entry-level price within the context of these applications.
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Security comes first. This aspect also applies to your company. To protect confidential data from unauthorised access, the FortiGate / FortiWiFi 50E offers the perfect solution with an optimal price/performance ratio. Small businesses and branch offices benefit from an affordable entry-level solution and high connectivity with the FortiGate / FortiWiFi 50E. The series is ideal for small businesses, remote, small branch and Customer Premise Equipment (CPE) and small retail outlets. These devices offer you, within the scope of these application areas, network security as well as connectivity and performance at an attractive entry-level price.
Please note that this FortiGate does not offer reverse proxy functionality.
.
Security comes first. This aspect also applies to your company. To protect confidential data from unauthorised access, the FortiGate / FortiWiFi 50E offers the perfect solution with an optimal price/performance ratio. Small businesses and branch offices benefit from an affordable entry-level solution and high connectivity with the FortiGate / FortiWiFi 50E. The series is ideal for small businesses, remote, small branch and Customer Premise Equipment (CPE) and small retail outlets. These devices offer you, within the scope of these application areas, network security as well as connectivity and performance at an attractive entry-level price.
Please note that this FortiGate does not offer reverse proxy functionality.
.
Security comes first. This aspect also applies to your company. To protect confidential data from unauthorised access, the FortiGate / FortiWiFi 50E offers the perfect solution with an optimal price/performance ratio. Small businesses and branch offices benefit from an affordable entry-level solution and high connectivity with the FortiGate / FortiWiFi 50E. The series is ideal for small businesses, remote, small branch and Customer Premise Equipment (CPE) and small retail outlets. These devices offer you, within the scope of these application areas, network security as well as connectivity and performance at an attractive entry-level price.
Please note that this FortiGate does not offer reverse proxy functionality.
.
Security comes first. This aspect also applies to your company. To protect confidential data from unauthorised access, the FortiGate / FortiWiFi 50E offers the perfect solution with an optimal price/performance ratio. Small businesses and branch offices benefit from an affordable entry-level solution and high connectivity with the FortiGate / FortiWiFi 50E. The series is ideal for small businesses, remote, small branch and Customer Premise Equipment (CPE) and small retail outlets. These devices offer you, within the scope of these application areas, network security as well as connectivity and performance at an attractive entry-level price.
Please note that this FortiGate does not offer reverse proxy functionality.
.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
The FortiGate / FortiWiFi 30E series is a compact, cost-effective all-in-one security appliance. The series is ideally suited for small businesses, remote, small branch and customer premise equipment (CPE) and small retail outlets. These appliances provide you with network security, connectivity and performance at an attractive entry-level price within the context of these applications.
.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |