Fortinet FortiManager VM
The FortiManager VM is a software appliance designed for demanding infrastructures. It is ideal for enterprises that require scalability and for enterprises with more than 10,000 devices.
FortiCare Premium Support
FortiCare Premium covers the same features as the former FortiCare Support. FortiCare Premium is therefore suitable for devices that require a 24x7x365 response within one hour for both critical and non-critical issues.
With FortiCare Premium Support, you get world-class vendor support for your Fortinet solutions. An ongoing FortiCare license allows you to install firmware updates for your Fortinet appliance directly from the device. Fortinet provides technical support and return merchandise (RMA) services on an appliance-by-appliance basis with FortiCare for 24x7 support and timely problem resolution. FortiCare services support the entire Fortinet Security Fabric, enabling you to resolve diverse cross-product issues with a single solution. Flexible support options help your organization maximize uptime, security, and performance based on your business needs.
On request, we can also offer you FortiCare Essentials or FortiCare Elite. The features of the respective licenses can be found in the table below.
FortiCare Essential
FortiCare Essentials is the base-level service, which is specifically suited for units that require only a limited amount of support and can accept one business day response time for both critical and non-critical issues. This service is available only for FortiGate models 8x and below and for lower-end FortiWifi units.
FortiCare Elite
FortiCare Elite Services offers extended service level agreements (SLAs) and accelerated problem resolution. This enhanced support offering provides access to a dedicated support team. Ticket handling by a team of technical experts streamlines the solution. This option also provides extended End-of-Engineering Support (EoEs) of 18 months for added flexibility and access to the new FortiCare Elite Portal. This intuitive portal provides a single, unified view of device and security health.
FortiCare Included Features | Per-device Service Optionen | ||
---|---|---|---|
FortiCare | FortiCare | FortiCare | |
Hardware replacement (RMA) | Return and replacement only | Extended replacement (PRMA available) | Extended replacement (PRMA available) |
Web Support | ✓ | ✓ | ✓ |
Telephone Support | - | ✓ | ✓ |
Firmware Updates | ✓ | ✓ | ✓ |
Asset Management Portal | ✓ | ✓ | ✓ |
Response time (critical issue) | Next business day | One hour | 15 minutes |
Response time (non critical issue) | Next business day | Next business day | 2 hours |
Extended End-of-Engineering-Support (E-EoES) for Long Term Supported Firmware (LTS about 18 months) | - | - | ✓ |
Portal for device insights and monitoring | - | - | ✓ |
The FortiManager VM base license is free and does not need to be purchased.
We will briefly explain how to download it:
You go to the website from the Fortinet support portal, in which you log in and go to the Support tab at the top, from there you go to the Firmware Download tab from There you click on the dropdown menu in the Download overview and select FortiManager and select the latest version.
Here you can find a little help on how to install the VM
**With the basic license you can manage up to 10 devices and use up to 100GB of memory.
Networks are constantly evolving with new threats, business growth or new corporate requirements and regulations. FortiManager's centralized security management provides the ability to mitigate threats while providing the flexibility to evolve with your ever-changing network. You can easily control the deployment of security policies, FortiGuard content security updates, firmware revisions and custom configurations for thousands of FortiOS-enabled devices.
FortiManager lets you maintain control of your FortiGate and FortiAP devices through an easy-to-use, centralized management console. Get complete visibility into your security posture, complete control over your network, and a reduced attack surface with Fortinet's Security Fabric.
You have full control over scalability with the help of Fortinet VM, which can be deployed in all popular VM environments.
The FortiManager VM base license is free and does not need to be purchased.
We will briefly explain how to download it:
You go to the website from the Fortinet support portal, in which you log in and go to the Support tab at the top, from there you go to the Firmware Download tab from There you click on the dropdown menu in the Download overview and select FortiManager and select the latest version.
Here you can find a little help on how to install the VM
**With the basic license you can manage up to 10 devices and use up to 100GB of memory.
Networks are constantly evolving with new threats, business growth or new corporate requirements and regulations. FortiManager's centralized security management provides the ability to mitigate threats while providing the flexibility to evolve with your ever-changing network. You can easily control the deployment of security policies, FortiGuard content security updates, firmware revisions and custom configurations for thousands of FortiOS-enabled devices.
FortiManager lets you maintain control of your FortiGate and FortiAP devices through an easy-to-use, centralized management console. Get complete visibility into your security posture, complete control over your network, and a reduced attack surface with Fortinet's Security Fabric.
You have full control over scalability with the help of Fortinet VM, which can be deployed in all popular VM environments.